Shipping Policy

Order Processing

Orders are processed within 10-14 business days after payment has been confirmed. Orders are not typically processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing and shipping may take longer than usual. We will communicate any significant delays where possible.

Shipping Times

Estimated delivery times vary depending on the destination, shipping method, and carrier. Delivery estimates are not guaranteed, and delays may occur due to weather, carrier disruptions, customs processing, or other circumstances beyond our control.

Customers are responsible for providing accurate and complete shipping information at checkout.

Shipping to Canada

Orders shipped within Canada may be subject to applicable shipping charges and taxes, which will be displayed or communicated during checkout where applicable.

Shipping to the United States — Duties & Import Fees

U.S. customers are responsible for all applicable customs duties, import taxes, tariffs, brokerage fees, and other charges imposed by U.S. customs authorities or the shipping carrier.

These fees are not included in the product price or shipping cost unless explicitly stated at checkout. Any applicable duties, taxes, or import fees are the responsibility of the customer and may be collected by the carrier upon delivery or as part of the customs clearance process.

We are not responsible for additional charges imposed by customs authorities or shipping carriers. Customers are encouraged to familiarize themselves with any applicable import requirements and fees before placing an order.

Refusal to pay applicable duties, taxes, or import fees may result in delivery delays, return-to-sender charges, or other carrier fees. Any resulting costs or consequences will be handled in accordance with applicable law and the carrier's policies.

Tracking & Delivery

Once your order has shipped, tracking information will be provided where available. Tracking updates may take time to appear in the carrier's system.

We are not responsible for delays caused by shipping carriers, customs inspections, weather conditions, or other events outside our reasonable control.

Lost, Stolen, or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us at arborcraftwood@gmail.com with your order number so we can assist you.

Once an order is marked as delivered by the carrier, please check your delivery location and contact the carrier if you cannot locate your package. Any resolution will be handled in accordance with applicable law.

Contact Us

If you have questions about our shipping policy, please contact us at arborcraftwod@gmail.com

By placing an order on our website, you acknowledge that you have read and understood this Shipping Policy.

Thank you for shopping with us!